Updates and resets
Reset from the smartphone
There are 2 types of resets allowing to restore the smartphone to the factory settings.
The both procedures have no effect to the Android™ version but they erase all personnal data (contacts, pictures, files, passwords, etc.).
*NB:
during the following steps, your current Google ID will be requested to recover backed-up data and get access to the smartphone.Warning:
the procedures mentioned below entail the complete deletion of all personal data saved on user’s phone. Moreover, WIKO should not be held liable for any damages or dysfunctions which may affect the phone due to improper handlings or or non-compliant with WIKO’s procedures and recommendations.A. Restore to the factory settings, if you have an access to the smartphone menu:
1. open "Settings" app
:
2. tap on "
System",
3. tap on "
Reset" or "
Reset options",
4. tap on "
Factory data reset" or "
Erase all data",
5. tap on "RESET PHONE", if needed.The smartphone restarts and the finalization of the last steps will take up to 12 minutes.
B. Recovery mode, if you have no access to the smartphone menu:
The smartphone must be switched off.
1. Press at the same time the 2 buttons "
On/Off" and "
Volume +" until Wiko logo is displayed (this can take up to 20 seconds), then unpress quickly,
2. "
reboot system now" is preselected, press "
Volume -" button to select "
wipe data / factory reset",
3. press "
On/Off" button to confirm,
4. press "
Volume -" button to select "Yes",
5. press "
On/Off" button to confirm,
6. "
reboot system now" is preselected, press "
On/Off" button to confirm.
The smartphone restarts and the finalization of the last steps will take up to 12 minutes.
* If you have an access to the smartphone menu:- click here to know how back-up contacts on a SD card, - click here to know how transfer photo and video files to a SD card (Y50, Y80 and View3 lite models: please click here),- click here to know how to transfer photo, video or music files using a PC.
Product(s) concerned by this article:
HARRY2 -
LENNY5 -
SUNNY3 -
SUNNY3 MINI -
TOMMY3 -
VIEW3 LITE -
Y50 -
Y80 -
For another product, click here
