Troubleshooting
Locate your smartphone and more using Android™ Device Manager
From a device connected to the Internet:
- locate your smartphone,
- make it ring even if silent mode is enabled,
- lock it,
- erase data.
Prerequisite1. Have a Google account registred in your smartphone:
- on your phone, open Google app
,
- at the top left corner, tap on the Menu icon
,
- check the email address used for Google app
.
If you aren't signed in already, sign in with your Google Account.
2. Go to "Settings" app
or
and enable "Location".
3. In "Settings" app, tap on "Data usage" then enable "Cellular data", if needed.
*
4. In "Settings" app, tap on "Security" in "
Personal" section,
5. tap on "Device administrator" in "
Device administration" section,
6. tick the box "Find My Device".
* To improve the chances of an accurate tracking, enable Wlan connection, if possible.Android™ Device ManagerWith the same Google login as on your smartphone, connect to
https://www.google.com/android/devicemanager:- if your phone is turned on and connected to the Internet, you see your phone's location,
- if your phone's location is unavailable, you can still make it ring for 5 minutes at full volume by clicking Ring. You can stop the ringing from your phone when you find it.
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Product(s) concerned by this article: FEVER -
FEVER SPECIAL EDITION -
FREDDY -
HARRY -
HIGHWAY PURE -
HIGHWAY STAR -
JERRY -
JERRY 2 -
K-KOOL -
KENNY -
LENNY2 -
LENNY3 -
LENNY3 MAX -
LENNY4 -
PULP 4G -
PULP FAB 4G -
RAINBOW JAM -
RAINBOW JAM 4G -
RAINBOW LITE 4G -
RAINBOW UP 4G -
RIDGE 4G -
RIDGE FAB 4G -
ROBBY -
SELFY 4G -
SUNNY -
SUNNY MAX -
SUNNY2 -
TOMMY -
TOMMY2 -
U FEEL -
U FEEL FAB -
U FEEL GO -
U FEEL LITE -
U FEEL PRIME -
UPULSE -
UPULSE LITE -
VIEW - 16GB -
VIEW - 32GB -
VIEW PRIME -
VIEW XL -
WIM -
WIM LITE -
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