Troubleshooting Unlock the smartphone in case of a forgotten password
Reset the Android™ operating system with a PC.
* Click here to know how to reset the smartphone with a PC. IMPORTANT: The phone's IMEI will be requested on our website to provide you with the right version of your device. This operation erases all personnal data (contacts, pictures, files, passwords, etc.). Your current Google ID will be requested to recover backed-up data and access the smartphone.