Troubleshooting
Use and manage the right passwords for the smartphone unlocking

At the start of the smartphone, the 1st password corresponds to the PIN of the operating SIM card.*
- A 2nd password is required, if it was set by the user.**
- Smartphone wih Fingerprint function embedded (recognition by fingerprint), the fingerprint is used as a password.
- After 3 failed attempts using fingerprint function, wait for 30 seconds to start again or use a 2nd unlocking method saved to the settings of fingerprint function (pattern, Pin or password: tap on or to validate).***
"Voice Match" function can also unlock the smartphone and launch actions by voice recognition (for example: call a contact, web search, etc.) when saying "Ok Google" (the smartphone has to be connected to the Internet via Wlan or data connection).****

Caution
1. For safety matters, the access to the smartphone is made impossible without the right unlocking method. In this case, the smartphone has to be reset.
2. Backup account: to synchronize contacts, photos and use Google services, it necessary to enter the same email address (Gmail or Google) as on a previous smartphone or after a reset.

* Click here to know how to change the SIM card PIN

** Click here to know how to enable, modify or remove screen unlock mode

*** Models with Fingerprint function: click here to know how to enable, modify or remove screen unlock mode

**** Click below to know how to launch actions with voice control ("Ok Google") and enable voice control:
- models powered by Android™ Lollipop (5.0) version
- models powered by Android™ Marshmallow (6.0) and Nougat (7.0) versions





Product(s) concerned by this article:

FEVER - FEVER SPECIAL EDITION - FREDDY - HARRY - JERRY - JERRY 2 - K-KOOL - LENNY3 - LENNY3 MAX - LENNY4 - ROBBY - TOMMY - TOMMY2 - U FEEL - U FEEL FAB - U FEEL GO - U FEEL LITE - U FEEL PRIME - UPULSE - UPULSE LITE - VIEW - 16GB - VIEW - 32GB - VIEW PRIME - VIEW XL - WIM - WIM LITE -

For another product, click here





Yes   No



Search